Refund Policy - Society Mitra

Refund Policy

At Society Mitra, we are committed to providing reliable software and professional society management services. Please read our refund policy carefully before making any payment.

1. Subscription Fees

All subscription fees paid for Society Mitra software are generally non-refundable once the subscription has been activated.

Please review our plans, features and pricing carefully before completing your purchase.

2. One-Time Services

Payments made for one-time services are non-refundable once the work has started.

These services include but are not limited to:

  • Society Registration Assistance
  • Billing Setup
  • Accounting Setup
  • Data Migration
  • Software Installation & Configuration
  • Training & Support
  • Custom Development
  • Consultancy Services

3. Duplicate Payments

If you accidentally make the same payment more than once, the duplicate payment will be refunded after verification.

Approved refunds are generally processed within 7–10 business days through the original payment method.

4. Failed Transactions

If your account is debited but the payment fails due to a technical issue, please contact us with the payment details.

After verification with the payment gateway or bank, eligible refunds will be processed accordingly.

5. Cancellation

You may cancel your subscription renewal at any time.

Cancellation will stop future billing but does not entitle you to a refund for the current subscription period.

6. Refund Eligibility

Refund requests may be considered only in the following situations:

  • Duplicate payment
  • Incorrect amount charged due to a system error
  • Verified technical issue preventing service activation

All refund requests are subject to verification and approval by Society Mitra.

7. Refund Processing Time

Approved refunds are usually processed within 7–10 business days.

The actual credit time depends upon your bank or payment service provider.

8. Changes To This Policy

Society Mitra reserves the right to modify this Refund Policy at any time. Any changes will be updated on this page.

9. Contact Us

For any refund-related questions or assistance:

Society Mitra
Shop No 05, CIDCO Shopping Center,
Janta Market, Sector 06,
Khanda Colony, New Panvel – 410206

Phone: +91 8976324041
Email: societymitracontact@gmail.com

Customer Satisfaction is Our Priority

We value every customer and strive to provide transparent billing, fair refund practices and prompt support. If you have any questions, our team is always ready to assist you.